📜 Refund and Return Policy

Effective Date: November 4, 2025

Thank you for shopping at https://www.glammerable.com. We are committed to providing high-quality digital products for your creative needs.

Please read our Refund and Return Policy carefully, as it outlines the conditions under which refunds may or may not be granted.

1. Digital Product Nature (No Returns)

Due to the nature of digital downloadable products (such as templates, e-books, and digital art), which are instantly delivered and cannot be returned or verified as unused, all sales are final and non-refundable, except under the specific circumstances outlined below.

We do not accept returns or exchanges once the product file has been downloaded or access has been granted.

2. General Non-Refundable Policy

A refund will NOT be issued for the following reasons:

  • Change of Mind: You simply changed your mind after purchase.
  • Lack of Knowledge/Skill: You purchased a product that requires specific software or knowledge that you do not possess (all software requirements are listed on the product page).
  • Duplicate Purchase: You purchased the same product more than once (we recommend checking your cart and account history carefully).
  • Failure to Read the Description: You did not read the complete product description or requirements before purchasing.
  • Incompatibility with Software (Clearly Stated): The product is incompatible with software not explicitly mentioned as supported on the product page.
  • Purchased for the Wrong Platform

3. Exceptions (Refunds Will Be Considered)

We will consider a full refund only in the following verifiable circumstances:

  1. Technical Defect: The digital file is clearly corrupted, damaged, or cannot be downloaded or opened after multiple attempts, and our support team is unable to resolve the issue within a reasonable timeframe.
  2. Product Misrepresentation: The product description on the website significantly and demonstrably misrepresents the content of the downloaded file.
  3. Accidental Duplicate Purchase: You accidentally bought the exact same item twice within a short period (e.g., 24 hours). In this case, only the second, duplicate purchase will be refunded, provided no download activity is recorded for it.

4. How to Request a Refund (For Eligible Cases Only)

If you believe your purchase qualifies for one of the exceptions listed above, please submit a refund request within 2 days of your purchase.

  1. Contact us: Email us at glammerable@gmail.com.
  2. Provide Details: Include your Order Number, the name of the product, and a detailed explanation of the issue (including screenshots of the error message or corrupted file, if applicable).
  3. Review: Our support team will review your request and, if necessary, attempt to troubleshoot the technical issue first.

We reserve the right to refuse a refund request if it does not meet the criteria outlined in this policy. Approved refunds will be processed back to the original method of payment within 10 business days.

5. Contact Information

For any questions regarding our refund and return policy, please contact us at:

Email: glammerable@gmail.com Website: www.glammerable.com

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